Ever wondered why you miss small errors in your work even after hours of perfecting it? It turns out, the brain's quest for efficiency is to blame—overworking leads to missed details and biases that hinder optimization, but with the right mindset and tools, you can train your brain for growth and success!
gem | Organizational Optimization
When you think of leadership, do introverts come to mind? This post challenges traditional views, highlighting how introverted leaders—like Charmaine—excel through deep listening, empathy, and thoughtful decision-making.
gem | personal optimization
Grief knows no timeline. Supporting grieving employees is essential for cultivating a compassionate and resilient workplace culture. This post delves into how leaders can create environments where grief is acknowledged, employees feel supported, and both emotional well-being and productivity are strengthened, fostering a more loyal and engaged workforce.
gem | personal optimization | leadership optimization
Read any headline, whether about the workplace or the state of the world, and you’ll see positions that are diametrically opposed. One side insists the other is harmful. The other fires back with the same charge. In other words, “unsafe” has become a catch-all phrase. But not everything that feels unsafe is truly unsafe. Sometimes […]
At Chapter tOO, we talk a lot about optimization. People, leaders, workplaces — that’s our lane. But every path to optimization starts with the individual. And because so many people are losing the plot and tying their self-worth to work, it’s time we had a real conversation about identity. Why now? Because the odds are […]
Ask any leadership framework or HR textbook and you’ll get a list of “essential competencies.” Communication. Decision-making. Vision. Emotional intelligence. Strategy. The lists keep growing, and the frameworks keep multiplying. Over the years, we’ve seen how organizations lean on competency models to define what leaders “need” to succeed. These models aren’t without value, but they […]

“Look at the stars, look how they shine for you…” That’s a line from one of Coldplay’s most iconic songs—Yellow—and ironically, it’s the lyric that’s been echoing across the internet in the wake of what’s now known as the kiss cam moment. The band may have been playing what’s since been dubbed “The Jumbotron Song” […]

Editor’s Note: In recognition of National PTSD Awareness Day (June 27th), this first-person essay from our Founder & CEO, Charmaine Green-Forde, offers a rare, unfiltered look at the toll toxic workplace culture can take—especially from behind the scenes in HR. Is the danger of toxic workplace culture overblown—or are we just used to it? […]

A Gemisode® Series Let’s not sugarcoat it: Comfort is costing you. It’s costing trust, innovation, top talent, market share, and time you’ll never get back. In Part I, we explored why resistance to change runs so deep—rooted in behavioral patterns like status quo bias, loss aversion, and inertia. In Part II, we uncovered how culture […]

A Gemisode® Series If Part I asked us to confront the psychology behind resistance to change, Part II takes us deeper—into something more subtle but just as dangerous: how culture becomes the cloak that comfort hides behind. Here’s the thing: comfort doesn’t just show up in what people do—it shows up in what organizations […]
A Gemisode® Series Many leaders and organizations say they want change. But when it’s time to do the work? They choose comfort. Again. They bring in consultants. Coaches. Experts. They draft bold vision statements and announce transformations. And yet—when the moment comes to make decisions that require courage, vulnerability, and behavioral change? They stall. They […]

A Gemisode® Series – Part II Once celebrated for its flexibility and adaptability, we opened Part I of this series by asking whether Agile is showing signs of cracking under its own weight. In other words: Has the movement become too rigid to serve the needs of teams and businesses today? And if so, what […]

A Gemisode® Series – Part I First introduced in 2001, the Agile Manifesto—authored by 17 software practitioners and guided by four values and twelve principles—was about defining core values and principles for software development, prioritizing flexibility, collaboration, and adaptability. Over two decades later, the methodology continues to significantly shape the business world as its adoption […]
Emily Bradish
Head of Corporate Recruiting, workday,
Workday
"...[They're] a talent and business optimization consultancy that not only understands the intricacies of strategic HR but also prioritizes workplace equity and leadership development..."
ALNIE FIGUEROA
Former Head of Product & Design Operations,
Netflix
"...They [Chapter tOO] have a special gift of assessing and communicating business strategy and connecting it with people's motivations. They do not shy away from difficult conversations and I am amazed by their courage to encourage, coach and challenge leaders and team members they interact with. This results in positive momentum to the business and an enduring culture that uplifts the people in the organization..."
Johnetta "Netta" Elzie
Activist, Speaker, and Writer
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Hannah Hackley
Sr. Partner Development Manager,
google
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Thank you for partnering with us on this, and helping to lift our community."
Gina Cherwin,
Former Chief People Officer,
MIKE WORLDWIDE
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Noble Varughese,
former Executive Director,
Lincoln Hall
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Susan L. Taylor,
FOUNDER & CEO,
NATIONAL CARES MENTORING MOVEMENT,
EDITOR-IN-CHIEF EMERITA, ESSENCE MAGAZINE
"...they are experts in human and organizational development. They partner brilliantly in applying concepts from their years of leadership in the corporate and social sectors. They are proving to be invaluable in helping us with people processes and building a [new]culture..."
Gillian Williams,
Partner & Founder,
Monday Talent
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Diane Wallace Booker,
Executive Director,
US Dream Academy
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Dr. Peter A. James,
President and CEO,
HCG Consulting Solutions
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Dr. Achiamah Osei-Tutu,
Founder & Lead Clinician,
Osei-Tutu Dermatology
"...Their ability to understand the unique personality and culture of my business, while adhering to local, state and federal mandates has truly been a blessing".
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