Talent and Business Optimization Consultancy

Who We Are

Chapter tOO™

A business and talent optimization consultancy providing advisory, coaching, training, and thought leadership services to leaders and teams who want to drive innovation and radically improve results. We support optimization by embedding cognitive, behavioral, and emotional intelligence (EI) based insights into strategy development, a framework we call, AJEDI-B™.

Every organization is in the business of people. Relevant, scalable, and successful optimization and talent experience (TX) strategies all have one thing in common — a holistic and consciously inclusive approach to people.

OUR APPROACH

Combining over three decades of experience successfully integrating cognitive, behavioral, and emotional intelligence (EI) based insights into business and talent strategy, we offer a unique, researched backed approach to strategy development, coaching, training, and solutioning through a framework we call, AJEDI-B™.

It’s time to redefine and optimize your business and the talent experience (TX) — we can help!

Charmaine

Charmaine is a visionary, cultural architect, masterful connector, certified change practitioner, leadership coach, and renowned global executive business and Human Resource leader. With a knack for people, data, and business that’s been expertly honed over two decades, Charmaine has led many successful initiatives related to change management, operational and business development, leadership development, data analytics, employee engagement, and organizational design for large global companies. Additionally, she serves as a pro-bono consultant for non-profits unable to fund their business and talent development needs.

Fun Facts: Charmaine is a Super Connector. Her DiSC style is C and her Predictive Index (PI) reference profile is Controller, which falls under the Analytical Profiles group. She loves to travel and once received 4 passport stamps in less than 80 hours (HKG > KUL > BKI > SGN)

Dr. claire

Dr. Claire is an award-winning social and racial justice advocate, sought-after inspirational speaker, executive business leader, and licensed clinical social worker. Having worked in and held leadership positions at national non-profits, academic institutions, and private organizations, she has proven to be both abundantly strategic and compassionate in her skillful navigation and understanding of business, leadership development and the human condition. Possessing two decades of human behavior and development training and experience, Dr. Claire cultivates and aligns individual well-being for organizational success.

Fun Facts: Dr. Claire is a Super Communicator. Her DiSC style is Si and her Predictive Index (PI) reference profile is Maverick, which falls under the Social Profiles group. She’s known to break into random song and dance both at home and in public!

A WORD FROM SUSAN L. TAYLOR

FOUNDER & CEO, NATIONAL CARES MENTORING MOVEMENT
AND EDITOR-IN-CHIEF EMERITA, ESSENCE MAGAZINE

Chapter tOO has brought to the National CARES Mentoring Movement robust planning strategies that are leading to winning results. Charmaine and Claire are experts in human and organizational development. They partner brilliantly in applying concepts from their years of leadership in the corporate and social sectors. While there is no shortage of tools and techniques to guide organizations today, I find Chapter tOO’s approach far different. They are futurists, curious and patient, and have taken the time to understand our mission, vision and core values. They are proving to be invaluable in helping us with people processes and building a culture of mutual respect, accountability and other primary disciplines that must be in place to serve children and communities well and grow National CARES to the next level. For 27 years, I served as chief editor of Essence magazine. I would have navigated that path far more easily had I the support of Chapter tOO’s deep engagement and winning formulas.

We help inclusion-anchored leaders, change agents, and entrepreneurs clear on their ”why’’ redefine and optimize business and talent experience (TX) strategy models.

Clients are talking...

It was a pleasure working with Chapter tOO™ on HR needs for our nonprofit. Their insight into employees needs and motivations as well as their ability to streamline processes to create a meaningful employee experience was very valuable. Chapter tOO™’s commitment to equity and designing healthy work environments undergirds their expertise and compassion.

From the moment I met Charmaine I knew she was special — iIntelligence, compassion and generosity exude from her. We were incredibly fortunate to have her speak to our team about the importance of emotional intelligence in business, specifically the recruitment process. Charmaine has a natural way of engaging with others and the knowledge we gained coming out of the session continues to be invaluable. Anyone who has the opportunity to partner with Chapter tOO™ is truly lucky.

It did not take long for me to fully understand that it was kismet that Charmaine would become my executive coach during a storm in my life. I greatly appreciated the candidness, care, and overall approach to collaboration; it helped me to see and plan beyond the moment. I highly suggest working with Charmaine if given the opportunity.

The strategic advice and tailored counsel provided has been instrumental to supporting my small business. Their ability to understand the unique personality and culture of my business, while adhering to local, state and federal mandates has truly been a blessing.

As our agency continues to adjust to the ‘new normal’ of hybrid work, and the reality of working closely with colleagues who you never actually meet, Chapter tOO’s facilitation of DiSC was invaluable… Through every session, Charmaine and Dr. Claire were engaging, encouraging, insightful and inspiring as they led our agency on this journey to better understand ourselves so we can deepen our relationships with each other and continue to grow our business.

In the areas of diversity, equity, inclusion and justice (JEDI), Dr. Claire has set herself apart as being the preeminent expert in leading organizations and their leaders to 100% clarity about how to strengthen their culture. She is able to do so by partnering with organizations via elements such as critical thinking, advocacy, equity and cultural competence. And ultimately, this strengthening permeates throughout the entire organization, thereby positively impacting both employees and stakeholders alike.

I had the privilege of collaborating with Chapter tOO on creating a professional and life skills development series targeting youth and emerging adults in underserved communities. Their collective expertise, and commitment and passion to bridging the inequality gap was evident from the first time we spoke. What impressed me the most was that their number one priority was to listen and understand my needs and that of the targeted communities.

Partnerships & Features

Chapter tOO™ is the only talent and business optimization consultancy with the expertise to help you improve results by aligning and anchoring strategy development to holistic data-informed people and wellness insights.

Join for the insights, stay for the anchored growth.

Join The Chapter

A NYC certified Minority/Women-Owned Business Enterprise (M/WBE)