Strategy for what’s next.

Strategy for what’s next.

PEOPLE | PROCESS | PROFITS

Organizations

Individuals

Chapter tOO is built for two audiences:

Organizations optimizing the workplace and individuals optimizing their careers.

Chapter tOO is built for two audiences:

Organizations optimizing the workplace and individuals optimizing their careers.

Office building exterior at sunset

FOR ORGANIZATIONS

Optimize Your Workplace

Strategy isn’t translating into execution.

Advisory

The way work gets done isn’t keeping up with what the organization needs

Capacity Building

Leaders and teams are expected to keep performing, even as change and pressure keep coming.

Optimization Coaching

You want practical training your teams can use in the situations they’re actually dealing with.

Training & Workshops

Empty white chair in a bright room

FOR INDIVIDUALS

Optimize Your Career

You’re doing the work, but not getting the recognition.

Optimization Coaching

You’re navigating a difficult workplace situation and need clarity.

Workplace Advisory

You’re heading into a negotiation, review, or other high-stakes career moment and need a plan.

Optimization Coaching

The Reality of Work

The workplace often feels like an unwinnable game because the rules are hidden.

Unspoken dynamics shape how work actually happens. These hidden rules drain energy and stall progress.

You might recognize this as:

  • doing the work, not getting recognized

  • navigating dynamics that feel political, unclear, or unfair

  • strategy that looks clear on paper but unravels in practice

  • feeling like something is off, but not having the language to name it

Because workplace games won’t change — the way you play them has to.™

What Changes When You Understand the Game

When you can name what’s happening, everything about how you move changes.

You stop

You stop

You stop

guessing.

guessing.

overextending.

overextending.

overexplaining.

overexplaining.

Instead, you start to:

Instead, you start to:

Instead, you start to:

Communicate in ways that shift how you’re perceived and received.

Understand and apply the moves that create the greatest leverage.

Navigate high-stakes moments with control and precision.

Our Impact

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REDUCTION IN PROCESS BREAKDOWNS

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IMPROVEMENT IN EMPLOYEE ENGAGEMENT

$0.0M+

$0.0M+

ADDITIONAL COMPENSATION SECURED BY EMPLOYEES

0%+

0%+

REDUCTION IN PROCESS BREAKDOWNS

0+ points

0+ points

IMPROVEMENT IN EMPLOYEE ENGAGEMENT

$0.0M+

$0.0M+

ADDITIONAL COMPENSATION SECURED BY EMPLOYEES

0%+

0%+

REDUCTION IN PROCESS BREAKDOWNS

0+ points

0+ points

IMPROVEMENT IN EMPLOYEE ENGAGEMENT

$0.0M+

$0.0M+

ADDITIONAL COMPENSATION SECURED BY EMPLOYEES

  • Sony logo
  • Lincoln Hall logo
  • Citi logo
  • Brooklyn logo
  • Workday logo
  • Google logo
  • Sony logo
  • Lincoln Hall logo
  • Citi logo
  • Brooklyn logo
  • Workday logo
  • Google logo
  • Sony logo
  • Lincoln Hall logo
  • Citi logo
  • Brooklyn logo
  • Workday logo
  • Google logo

What People Are Saying

  • Lindsay Bianco

    “Charmaine brings warmth, professionalism, and genuine care to her coaching while always keeping the needs of both the program and its participants in focus. Through our partnership supporting AnitaB.org Kamala Scholars, she has been a thoughtful and reliable collaborator who creates a coaching experience that is supportive, practical, and grounded in real-world experience.”

    Lindsay Bianco

    Manager, Membership Programs, AnitaB.org

  • Netta Elzie

    “It did not take long for me to fully understand that it was kismet that Charmaine would become my executive coach during a storm in my life. I greatly appreciated the candidness, care, and overall approach to collaboration; it helped me to see and plan beyond the moment.”

    Johnetta “Netta” Elzie

    Organizer, Speaker & Writer

  • Emily Bradish

    “Working with Charmaine and Chapter tOO has been transformative. Their expertise in strategic planning, talent development, executive coaching, and organizational design provided invaluable insights and practical tools that strengthened our HR practices and helped move the business forward.”

    Emily Bradish

    Former Head of Corporate Recruiting, Workday

  • Lindsay Bianco

    “Charmaine brings warmth, professionalism, and genuine care to her coaching while always keeping the needs of both the program and its participants in focus. Through our partnership supporting AnitaB.org Kamala Scholars, she has been a thoughtful and reliable collaborator who creates a coaching experience that is supportive, practical, and grounded in real-world experience.”

    Lindsay Bianco

    Manager, Membership Programs, AnitaB.org

  • Netta Elzie

    “It did not take long for me to fully understand that it was kismet that Charmaine would become my executive coach during a storm in my life. I greatly appreciated the candidness, care, and overall approach to collaboration; it helped me to see and plan beyond the moment.”

    Johnetta “Netta” Elzie

    Organizer, Speaker & Writer

  • Emily Bradish

    “Working with Charmaine and Chapter tOO has been transformative. Their expertise in strategic planning, talent development, executive coaching, and organizational design provided invaluable insights and practical tools that strengthened our HR practices and helped move the business forward.”

    Emily Bradish

    Former Head of Corporate Recruiting, Workday

OUR BELIEF

People first. Profits follow.