When you understand the system, you stop reacting to symptoms and start addressing what’s creating them.
WHAT YOU’RE NAVIGATING
The symptoms are usually obvious. The system causing them isn’t.
WHAT WE HELP LEADERS UNCOVER
LEADERSHIP & TEAM DYNAMICS
What happens when the pressure is on.
How leaders lead. How teams respond. Where trust holds, where it doesn’t, and what happens when the stakes get higher.
COMMUNICATION & ALIGNMENT
What leaders think they said. What teams heard. What actually happens next.
CHANGE READINESS
Is the organization actually ready for the change it’s being asked to make?
What people are ready for. What they’re resisting. And what has to be true for change to actually stick.
ORGANIZATIONAL SYSTEMS
What is making the work harder than it needs to be?
The processes, practices, and ways of working that make things easier, harder, or sometimes nearly impossible.
Transparency is proactive.
Honesty is reactive.
We practice the first so leaders never get stuck in the second.
WHAT CHANGED
0%+
0%+
Reduction in process friction
0%+
0%+
Increase in operational efficiency
15+ points
15+ points
Improvement in employee engagement
Stronger alignment across leaders and teams
Faster decision-making and clearer communication
“Chapter tOO brings planning strategies that lead to real results. They are futurists, curious, patient, and deeply committed to understanding our mission and values. Their approach is unlike anything else we’ve experienced.”
Susan L. Taylor
Founder & CEO, National Cares Mentoring Movement; Editor-in-Chief Emerita, Essence Magazine
“Chapter tOO partnered with us to deliver leadership and communication training for our management teams. They have a remarkable ability to connect business strategy with what motivates people while guiding leaders through meaningful conversations with courage and care. I can confidently say I am a better leader because of their influence.”
Alnie Figueroa
Former Head of Design Operations, Amazon Prime Video; Former Head of Product & Design Operations, Netflix
“Working with Chapter tOO was a genuinely collaborative and thoughtful experience. The process created clarity, strengthened alignment, and helped build momentum during an important period of organizational transition. What stood out most was the focus on sustainable solutions over quick fixes. Char and the Chapter tOO team brought professionalism, sound judgment, and a deep understanding of how people, culture, and operations intersect in practice—not just in theory.”
Benjamin Freedman
President & CEO, Weiser Innovations
“We’re getting rave feedback on the session, especially how empowering and thought-provoking it was. Thank you for partnering with us and helping lift our community.”
Hannah Hackley
Global Strategic Partner Manager, Global Partnerships, Google
“Char is the definition of a leader and thought partner. During a complex executive engagement, her business acumen, judgment, and ability to anticipate challenges brought immense value to our work. She empowers teams to operate proactively rather than reactively while leading with genuine partnership, composure, and care. If you're looking to create meaningful impact within your organization, Chapter tOO is the partner you want by your side.”
Patricia Lopez
People Consultant, EP Consulting
“Charmaine brings warmth, professionalism, and genuine care to her coaching while always keeping the needs of both the program and its participants in focus. Through our partnership supporting AnitaB.org Kamala Scholars, she has been a thoughtful and reliable collaborator who creates a coaching experience that is supportive, practical, and grounded in real-world experience.”
Lindsay Bianco
Manager, Membership Programs, AnitaB.org
“Chapter tOO transformed how we approached strategic planning, talent development, executive coaching, and organizational design. Their expertise strengthened our HR practices and helped move the business forward. What sets them apart is their ability to pair business strategy with a genuine commitment to building stronger workplaces.”
Emily Bradish
Former Head of Corporate Recruiting, Workday
“Working with Chapter tOO was one of the most transformative chapters of my leadership journey. Their guidance helped me recognize patterns, uncover new opportunities for growth, and become a more confident and strategic partner. The coaching, training, and mentorship they provided profoundly shaped who I am as a leader. Their impact on my personal and professional growth is immeasurable. I can't fully express how grateful I am for Char and the experience.”
Nicole G. Epps
Former Chief Operating & Financial Officer, Brooklyn Org
WHEN YOU’RE READY TO SHIFT THE SYSTEM, HERE’S WHERE THE WORK BEGINS.
ADVISORY
Understand what needs to change.
We uncover the hidden workplace dynamics shaping decisions, behavior, and results, then help you determine where to focus first and what to do next.
CAPACITY BUILDING
Build the capability to sustain change.
We strengthen the skills, systems, structures, and ways of working that help people make better decisions, work across teams, and keep change moving after the initial push.
OPTIMIZATION COACHING (GROUP & 1:1)
Strengthen how leaders and teams work, lead, and grow.
We help leaders and teams build the language, awareness, and decision-making skills needed to navigate complexity, improve collaboration, and lead with greater impact.
TRAINING & WORKSHOPS
Turn insight into everyday practice.
From the Workplace Game Mastery Protocol™ to DiSC® and custom workshops, we help teams understand the workplace dynamics shaping how work moves and build the skills to navigate them every day.
We also deliver keynotes and facilitated experiences on workplace dynamics, leadership, and the hidden systems shaping how work moves.